Return, Exchange & Refund Policy

We want you to be fully satisfied with your purchase. If you’re not, we’re here to help.

Return & Exchange Window

You have 7 business days from the date you receive your product to request a return or exchange.

To start a request, please contact us at:
Email: info@allorabd.com
Hotline: +880 1886-071111

Eligibility Requirements

To qualify for a return or exchange:

– The item must be in its original condition — unused, unwashed, and undamaged.
– It must include the original packaging, tags, invoice/receipt, and any accessories it came with.
– Discounted or promotional items are not eligible for return or exchange.

Return / Exchange Instructions

If your request has been approved, please follow these steps:

• Visit your nearest Sundarban Courier Service branch.

• Send the parcel to the following address:

Name: ALLORA HQ
Phone: 01860-262228
Address: Tower Hamlet (13th Floor), 16 Kemal Ataturk Avenue, Banani, Dhaka-1213.
[Must Mention Office Delivery]

• Keep your courier receipt or tracking number for reference.

Exchange Policy

– The exchanged product must be of equal or higher value than the original purchase price.
– If exchanging for a higher-value item, the price difference must be paid.

Refund Policy

– Refund will be issued only after the returned product is received at our warehouse and inspected.
– The refund process may take 7–10 business days after receiving the product.
– Refund will be processed through the original payment method (if applicable).
– Limited period offers or product-specific discounts may not be available by the time you return the order.